Using Kobalt System's
Support Technology Model
we can manage a small part or all of
your IT infrastructure
If you already have an IT department, we can enable them to remain focused on their strategic objectives and new projects, safe in the knowledge that routine resource-intensive tasks are cared for by a trusted partner.
Why use a Managed IT Service?
There are many reasons why organisations consider using a managed IT services model:
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As competition in the marketplace continues to increase, excellence in IT can give your business a competitive edge and is essential to support business agility. |  |
Your team is operating in an increasingly mobile, dynamic environment across a range of programs and devices and this increases the pressure on IT departments, their resources, skills and knowledge. |
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With modern working practices, new technologies continue to evolve and change the face of business operations. Without experienced IT support, technology can turn from help to hindrance. |  |
And of course cost reduction and being able to plan your IT spend efficiently year on year. |
Case Studies Hi there
Deepend, a technically driven, Design Strategy and Creative Solutions company of 45 people introduced the Kobalt Systems Support Technology Model into their business 12 months ago and has experienced the following:
- A reduction in the cash cost of IT management services to the business of 13%;
- The releasing of over 20% of the IT Director's time back into revenue-generating projects;
- A massive reduction in downtime due to proactive maintenance;
- An increase in staff IT satisfaction due to the reduction in IT issues affecting their work performance.
Our Solutions
A number of key business challenges can influence your choice to adopt a managed services strategy. Here are just a few:
| New Technologies |
The rate of growth in sophisticated business tools and IT infrastructure is hard to keep pace with. | Out-dated systems lead to increased incident management costs, more downtime, less productive teams and poor user experience. | Kobalt Systems allows for Change Management by supplying real time information in problem areas enabling IT to make controlled system changes. |
| Proactive Management | A business shouldn't be held to ransom by its IT infrastructure. | The traditional "break-fix" approach is a reactionary approach which leaves a business unable to predict future improvements to systems, leaving the business vulnerable. | Kobalt Systems enables Capacity Planning to provide real time system reports enabling informed judgment for future IT developments. |
| Visibility over IT costs |
While it's easy to see what something did cost, its difficult to plan your IT spend for the future because you can't predict what will break. | Unpredictable service delivery costs lead to delay in repairing IT systems and potential delays in delivery of critical projects. | Kobalt Systems offers fixed price and catalogued services for predictable IT management costs and added clarity in budget decisions. |
| Customer Service |
Increased demand for customer service levels, adding to the cost of the the business. | Greater demand from a modern, mobile workforce being able to manage customers/clients effectively on the run. | Kobalt Systems has Proactive Remote Management 24x7. To manage any device, anywhere and anytime of day. |
| Market Agility |
Opportunities abound, it's about how quickly you can react to them that counts. | Loss of control or even worse, market share could result in a reduced competitive advantage. | Kobalt Systems ensures routine IT activities are managed by a trusted partner feeing capacity for your team to collaborate with the business on organisational strategy. |
Feature Snapshot
- Your own dedicated technical support email address and number
- Extended hours or full 24x7x365 models
- All calls answered by trained, accredited analysts
- Ability to log any unlimited number of incidents
- Access to all premier hardware and software vendors
- Adaptive incident logging system
- Extended hours or full 24x7x365 models
- Full management of alerts and thresholds
- Production of availability reports
- Hardware and software baseline control
- Trend analysis reports
- License compliance, alerting and reporting
Our teams can conduct root/cause analysis to develop long term fixes for problems
We provide standard reports for all monitored devices showing capacity changes over time, or we can take the reports generated and use customer information to interpret the reports and recommend changes that would improve your systems.
We can help control the infrastructure and operating environment by managing how and when changes are made.
Each month we will assess the monitored infrastructure and provide a report of deficient patch levels. Additionally, we can create and effect the rollout plan necessary to deploy agreed, required, changes.
In addition to the above, we know that each business is different and regularly develop "custom" services or business rules for our customers.
